Refund policy

Last Updated: June 2026

Thank you for supporting handmade art! Every item is carefully handcrafted with attention to detail. Because each piece is unique, please review the following policy before making your purchase.

Returns

I want you to love your purchase! If you're not completely satisfied with a ready-to-ship item, you may request a return within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging whenever possible.
  • The customer is responsible for return shipping costs unless the item arrived damaged or an error was made on my part.

Once your return is received and inspected, I'll notify you of your refund status.

Custom & Personalized Orders

Because custom and personalized pieces are created specifically for you, they cannot be returned or refunded unless they arrive damaged or defective.

Please review all design details carefully before your commission begins to ensure your custom piece is exactly what you envision.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

I'll work with you as quickly as possible to repair, replace, or refund the item when appropriate.

Refunds

Approved refunds will be issued to your original payment method after the returned item has been received and inspected.

Please note that it may take several business days for your financial institution to process the refund.

Cancellations

Ready-to-ship orders may be canceled if they have not yet been shipped.

Custom commission orders may be canceled before work begins. Once work has started, any required deposit is non-refundable, as time and materials have already been invested in creating your piece.

Questions?

If you have any questions about returns, refunds, or your order, please don't hesitate to reach out through my Contact page. I'm always happy to help and want you to have a positive experience with my shop.

Thank you for supporting handmade art and small businesses. Every purchase is truly appreciated and helps me continue creating one-of-a-kind pieces by hand.